News - May 15, 2009
Chrome Wheel Core Charges
Core Charge No Longer Applies
In addition to the Azera chrome wheel (p/n U8400-3L220), Sonata (p/n U8400-3K340 & U8400-3K342) and Santa Fe (p/n U8400-2B185) chrome wheel core charges will no longer apply—effective May 18th, 2009. This means the Azera, Sonata, and Santa Fe factory takeoff wheels are not eligible for a core return to the chromer (HiTech) or HMA PDCs.
Existing Cores in Dealer Stock
Any existing wheel cores that you are currently holding in inventory, can be returned to HiTech for credit until the following dates:
- Azera cores due June 1, 2009
- Sonata and Santa Fe cores due June 30, 2009
Any Azera, Sonata, or Santa Fe wheel cores received after the above dates will be returned to the dealer and no credit will be issued.
Existing Chrome Wheels in Dealer Stock
Dealers have until the above dates to return any chrome wheels (not cores) currently in dealer stock to their facing PDC to receive credit. The return should be submitted as a TR type. Remember to include a copy of the claim with your return, and use the most inexpensive means available to return the parts back to your facing PDC.
Future Customer Orders
You can still order chrome wheels for these vehicles, but you will not be assessed a core charge, and you get to keep the factory takeoff wheels.
Veracruz Cores Still Eligible
Veracruz wheel cores are still eligible for return.
Chrome Wheel Program
Learn more about Hyundai's chrome wheel program.
Windshield Washer Tablets
Huge Space and Cost Savings!
Just one 5 oz. tube of Instant Windshield Washer Tablets™ make up to 25 gallons of washer fluid!
Product Highlights
- Greating Cleaning Power: Super-concentrated & specially formulated to completely remove bugs & road film, leaving windshields sparkling clean.
- Summer wash: Just add to the reservoir
- Winter wash: Add to your Antifreeze Wash to boost its cleaning ability.
- Saves Space in the Parts Department: A case of tablets makes 625 gallons of Windshield Washer Fluid and
takes up less space than a gallon of premixed Windshield Washer Fluid. - Environmentally Friendly: Non-toxic, biodegradable, Non-VOC regulated product, less plastic to dispose off.
- Save Money: Save on the cost of your windshield washer fluid, save on shipping costs.
Ordering Information
Bulk Orders
For bulk orders, order p/n 00232-19019 for a case of 25 tubes with each tube containing 25 tablets.
Consumer Orders
Order p/n 00232-19018 for a case of 12 tubes with each tube containing 5 tablets. Each case comes with a convenient plastic hanger and blister card to display on your Parts or Service counters.
New HSI Program Brings Great Insight
The new HSI Customer Satisfaction tracking program is launched and in just the month of April we heard from over 25,000 service customers.
Some insights of interest include:
- While 5 out of 10 service customers say they are “definitely” likely to purchase or lease another Hyundai in the future, there’s 5 more that aren’t totally on board. Those 5 customers are critical for Hyundai and your business and we need to reach out to them and change their perceptions.
- For 7 out of 10 service customers, “definitely” recommending Hyundai is a no brainer. But, what about the 3 customers that just won’t budge? How can we sway them to talk up the brand and your dealership when in conversation with other prospective customers?
Get pointers on what these customers seek from a visit to your Hyundai Service Department by checking out the Verbatim Comments on powerkatalyst.jdpa.com, specifically their answers to the question “How can we exceed your expectations in the future?” This will give you insight on how to improve the entire customer experience to ensure greater likelihood to “definitely” purchase from and “definitely” recommend your dealership.
Again, you can access these verbatim comments (T10 Verbatim Monthly Report) and more at powerkatalyst.jdpa.com using your case sensitive dealer login.
Duplicate Emergency Orders
Submitting E-orders
Clicking the ‘Submit’ button in WebDCS more than once will result in duplicate orders. Please ensure you click the submit button only once.
Allocation Results
Also, please remember it takes a few seconds to generate the allocation results from the time an Emergency Order is submitted. Always click the ‘Refresh’ button on the E-order Allocation Results screen after placing your order to display the list of most recent Emergency orders.
