News - July 24, 2009
Have you entered the best practices contest yet?
Vehicle pick-up – What’s your Best Practice?
HSI Question #18: After Service was completed, how long did it take to finish any paperwork and pick up your vehicle?
If it takes more than 5 minutes to complete the vehicle pick-up, HSI drops by 70 points. Right now, 20% of your customers are waiting more than 5 minutes. If they wait more than 20 minutes, it drops by over 130 points.
Service Sells Cars Program Extended & Enhanced!
New Updates
- ALL service customers, regardless of Make/Model Qualify. Yes, every service customer at your dealership!!!
- Program has been extended to October 31, 2009
Over 4,600,000 Star Power Points have been awarded to dealer Service Consultants and Service Managers. CONGRATULATIONS and HAPPY SELLING!!
For more details go to www.Hyundaistarpower.com
Core Return Reminders
We have received some remanufactured components such as Generators, Alternators, Starter Motors, and AC Compressors with incomplete parts related information.
Please ensure that you completely fill out the parts tag, and include your dealer code prior to returning the reman unit. A completed copy of the Repair Order should also be included.
On Roadway's Return Cores website, all the required information should be filled in on the entry screen. Missing or inadequate information may result in delayed or unallocated core credits.
Techline Expands Hours of Operation
Starting July 20, 2009, HMA Techline is expanding its hours of operation:
- Monday thru Friday 5:00 a.m. thru 5:00 p.m. PST (previously 5:30 a.m. thru 4:30 p.m.)
- Techline will now be open ALL DAY with no shutdown for lunch (Previously Closed 1 hr for Lunch)
- Every other Friday starting July 31st Techline will close for a 1 hr lunch and then a 1 hr technical meeting (2:00 pm thru 4:00 pm ET)
Extending hours of operation and opening for lunch increases Techline availability to Dealer Technicians in all time zones. Friday meetings increase both quality and consistency of the advice given by Techline Agents to Dealer Technicians. Our Techline can be reached by calling 1-800-325-6604.
Dealer Support Call Center Improvements
Have you noticed?
In order to serve you better, we have made some substantial improvements with our call center. For instance, in June of 2008 the average hold time was almost 9 minutes. June of this year the average hold time is down to 28 seconds!
We are committed to serving you better and appreciate all the feedback we've received from our dealers. Our call center serves to provide dealer assistance with Hyundai Parts Catalog issues, warehouse shipment tracking, warehouse claims, parts orders, and backorders.
Business hours are Monday through Friday, 5:00 a.m. to 4:30 p.m., Pacific Time. We can be reached by calling 1-800-545-4515 option 2, or our email address is hyundaipartshotline@mobisusa.com.
Cancellation of Dealer to Dealer (D2D) Order Referral Program
From the desk of Frank Ferrara, Executive VP Service
Hyundai Motor America will be terminating the D2D program effective 8/01/2009. The last D2D offers will be transmitted by the system on 7/31/2009.
We have made this difficult decision because usage has steadily dropped since the beginning of the year and shows no sign of improving. We have made improvements to the software and trained as many dealers as possible during the first half of 2009, but usage keeps declining.
HMA and MPA will continue to provide your dealership with industry leading fill rates from our PDCs including XVOR direct shipments for high priority backorders.
If you have any questions, you may contact your DPSM or the Dealer Support Center.