News - December 28, 2009
1st Quarter 2010 Dealer Service Award Program!
Using the all-new Hyundai STAR Awards Web site (launching on 1/5/10) you’ll be able to track your progress to your goals, your points and your cash, and shop using the new awards catalog. Now is the time to make it happen.
Service Star Cash
Walk-Around / Multi-Point Inspection & Fixed Right First Time - Meet your goal and get the cash!
- Goals by region for WA/MPI and FRFT remain the same as 4th Quarter 2009. Check out the HSI Dashboard on the PowerKatalyst Web site for your region’s goals.
Star Power Points
Walk-Around / Multi-Point Inspection & Fixed Right First Time – Get “Yes” responses and get the points!
- Both “Yes” for Service Advisors = 2,000 pts
- Both “Yes” for Service Managers = 800 pts
- Only one “Yes” for Service Advisors = 500 pts
- Only one “Yes” for Service Managers = 0 pts
“Time” related attributes – Get a 9 or 10 and get the points!
- Timeliness of drop-off process
- Timeliness of pick-up
- Total time required to complete service on your vehicle
- 9 or 10 rating for any for Service Advisors = 500 points each
- 9 or 10 rating for all three for Service Managers = 800 points
Genesis – Get “Cleaner Vehicle” and get the points!
- Added in 1st Quarter to support Right This Way
- “Cleaner than when you brought it in” for Service Advisors = 2,500 points
- “Cleaner than when you brought it in” for Service Managers = 500 points
Questions?
Ask your DPSM or visit www.HyundaiStarAwards.com starting 1/5/10 to learn more about this exciting 1st Quarter 2010 award program.
Part Number Reference Charts Updated!
The Oil Filter, Cabin Air Filter, and Battery Application charts have been updated.
Click here to view all reference material that is available.
Warranty Procedures for Chrome Wheels
Click here to download information on the warranty procedures for chrome wheels.
Available "Retail" Part Numbers*
| Model | Part Number |
|---|---|
| Azera 17" | U8400-3L220-KIT |
| Sonata 17" | U8400-3K340-KIT |
| Santa Fe 18" | U8400-2B185-KIT |
| Veracruz (Clad) | U8400-3J000 |
*Retail p/n's are not to be used for warranty claims.
Click here to view the p/n list for warranty claims.