News - April 2, 2010
The 2009 Dealer of the Year in the Western Region!
Skagit Valley Hyundai (WA040)
This fantastic Service Team celebrated their banner presentation with a chicken lunch with all trimmings, including dessert from the Region! In fact, the entire dealership team was invited to partake in the event, including: Parts, Sales, and Office staff as Gary Micallef is a firm believer that,
It takes the whole team on the same page to make customer satisfaction work. There is no one in the dealership that does not have customer satisfaction in their job description. — Gary Micallef, Skagit Valley Hyundai
The #1 dealership in 2009 in the Western Region pictured above include: Devin Micallef (Service Advisor), Jim Roosma (GM), Rick Imel (Parts and Service Manager), Tech Patrick McClusky (hiding behind banner!), Gary Micallef (Dealer Principal), and Juan Ortiz (Gold level lead Tech).
Gary Micallef thanked the staff for their efforts and reminded them that this banner is not hanging alone. There are eight other HSI banners that the team has been awarded in prior 2008 and 2009 quarters since opening their doors in 2007. The whole team knows the value of satisfied customers, which results in better customer retention and word of mouth business. And, Gary reminds them daily,
Do not call them customers or treat them as customers. They are our guests! — Gary Micallef, Skagit Valley Hyundai
Great thinking and outstanding work Skagit Valley Hyundai!!!
Accessory Pricing Worksheet
The Dealer Accessory Pricing Worksheets are now updated with 2010 and 2011 model year information and available on HyundaiDealer.com under the Parts Section and the Sales Section.
We have added a new custom view that provides a signature area and image of the model. This can be used to establish a process to offer accessories to your customers during the Sales or F&I process. It’s easy to configure, and best of all can be printed-out as necessary at your dealer. Ask your DPSM for further details!
Pricing Sheets Located on HD.com
