News - July 16, 2010
NEW WEBINAR ON "TIME" LAUNCHES 7/20
Respecting Customers’ Time
There’s an old saying, “Time is money.” Fast-forwarding to today, this is even more important. Time, for many people, is now the single most valuable commodity there is. We know that’s true for premium buyers, but you can expect the same from just about all your customers.
Want to know how to delight your customers by showing respect for their time? On Tuesday, July 20, we’re launching a brand-new webinar entitled “Respecting Customers’ Time.” Start time is 2 p.m. Eastern (1 Central, noon Mountain, 11 Pacific). Our presenter is Bruce Thiel. It’s listed in TACS under the South Central Region. Remember: You can attend any region’s webinar. This is your one chance to catch this new program until September.
Respecting Customers’ Time is one of three new webinars we’ve created. The others are Multi-Point Inspection and Satisfying Premium Buyers. All three webinars will be presented nationwide the week of September 6.
Manufacturer Notes – Electronic Parts Catalogs
Snap-on & Microcat EPC
Hyundai Motor America and Mobis Parts America are pleased to announce the addition of Manufacturer Notes to both the Snap-on and Microcat Electronic Parts Catalogs. The note function is slated for the next catalog release (Snap-on has already released this on their on-line automatic update).
These Manufacture Notes are entered by our call center when any error or additional information is needed to clarify catalog information. Use of these notes will speed up parts specifying and result in fewer incorrect part numbers.
Click here to view additional details.