News - November 19, 2010
ServiceSmarts® Online Tip of the Month
Using Additional Filter Criteria for Further Analysis
We know that everyone is familiar with their retention metric at a summary level, but did you know that you can now take a deeper dive into these numbers for further analysis? ServiceSmarts® offers you the ability to breakdown key metric information to the model year, type, year(s) since original sales date and vehicle sold status on the following exhibits:
- Cross Service
- Dealer Retention
- Visits per Customer
- Labor Operation per RO
Click here to download full instructions on how to perform this task.
Oil Change Sticker Helps Bring New Car Buyers Back
If you're like most dealers, you use "next service" reminder stickers when someone comes in for service. Why not do the same thing with new vehicle buyers? Simply put one of your stickers in the upper driver's side corner of the windshield during PDI. This can help you get that most critical service appointment -- the first one -- and gives you a great opportunity to build an ongoing relationship with those buyers. It's easy, and it can pay big benefits.
Hyundai Merchandise Collection
Dealer Kit
The easy way to dress up your dealer showroom. Order a Hyundai dealer kit today!
Click here for full details.
Service Sells Cars
Think Of All The Gifts You Could Be Giving This Holiday Season!
Don’t Let Your Money Fly Away!
In addition to your 20,000 STAR Power Points, each and every approved submission is eligible to win up to 300,000 STAR Power Points! So the more you submit, the greater your chances are to win
Here's how it works:
- Each approved Service Sells Cars submission received between November 1st and November 30th, 2010, will be entered into the Service Sells Cars November Sweepstakes.
- Three winners per region - drawn at random and announced in late December - will be the recipients of 100,000, 200,000 or 300,000 STAR Power Points!
Over 4,779 Service Sells Cars approved submissions have been awarded so far this year. Are you in the running for the sweepstakes?
Never submitted a Service Sells Cars entry? Learn more at HyundaiStarAwards.com. Submitting and tracking your application status is easier than ever with Hyundai STAR Awards' online submission process. What's more, each approved Service Sells Cars submission earns you at least 10,000 STAR Power Points - guaranteed! If you're Bronze-certified or become Bronze-certified within 90 days of your submission, take home an additional 10,000 STAR Power Points!
Get started today... visit HyundaiStarAwards.com to learn how you can earn up to 300,000 STAR Power Points.
Updated Accessories Quick Reference Guide
The Accessories Quick Reference Quide located in the Accessories section of the Parts & Service News site has been updated with several new accessories.
Click here to download the latest copy.
GDS UPDATE DVD VERSION 1.10.02
In order to update to version 1.10.02 your GDS unit requires the latest DVD, version 1.10.00, to be installed.
The GDS unit will search for internet updates automatically whenever the GDS program is started or the “Internet Update” button is pressed.
- The GDS internet update will contain the following:
- 2011 MY Elantra (UD/MD) Diagnostic Software.
- 2011 MY Santa Fe (CM) Diagnostic Software.
- Event # 210 09~10MY BH 4.6 ECM Update.
This DVD will supersede the previous 2010 ~ 2011 MY update DVD version 1.90. This update DVD is for both the Panasonic GDS unit and any secondary GDS units.
Additional instructions for performing this GDS internet update can be found at the www.hmaservice.com web site or contact GIT America at 1-888-437-0308.