News - December 10, 2010
ServiceSmarts® Online Enhancements
Track your Service Consultant’s ability to capture customer postal addresses accurately using the Address Quality by Service Consultant trend report.
Now when reviewing the Address Quality by Service Consultant benchmark report you can click on the service consultant’s bar chart to see how accurately they have been capturing data over time. This will assist you in increasing the accuracy of the data in order to provide you with enhanced deliverable customer postal address quality to support your future marketing efforts.
Click here for further details.
Enroll in Online Service Scheduling
In alignment with our commitment to continously improve service quality, Hyundai is pleased to offer Online Service Scheduling - an Automated Service Connection and Assurance Solution. Hyundai’s Online Service Scheduling Program provides customers the convenience of online maintenance recommendations, service scheduling and streamlined dealer communication process.
Click here to enroll.
Parts Training: Equus Webinars
To support the launch of the all new 2011 Equus Premium Luxury Sedan, there will be 8 webinars scheduled for the week of 12/13. These 25 minute webinars will cover the vehicle features and unique Equus customer support. The webinars are provided at no cost and all Equus and Hyundai dealer parts personnel are urged to attend.
Click here to access TACS.
Webinars dates/times are as follows:
- Tuesday, 12/14/2010:
- 11am PT, Noon MT, 1pm CT and 2pm ET
- 2pm PT, 3pm MT, 4pm CT and 5pm ET
- Wednesday, 12/15/2010:
- 9am PT, 10am MT, 11am CT and Noon ET
- 11am PT, Noon MT, 1pm CT and 2pm ET
- Thursday, 12/16/2010:
- 9am PT, 10am MT, 11am CT and Noon ET
- 2pm PT, 3pm MT, 4pm CT and 5pm ET
- Friday, 12/17/2010:
- 9am PT, 10am MT, 11am CT and Noon ET
- 11am PT, Noon MT, 1pm CT and 2pm ET
Equus PDI Course Now On TACS
A new course has been posted on TACS for the all-new Equus PDI process (click here to access TACS). If you are an authorized Hyundai Equus dealer, please have all Service Advisors and Technicians review this important course as soon as possible. The Equus PDI pays a total of 2.0 hours (click here for a PDF of the Equus PDI form).
Response to the All-New Elantra Has Been Very Strong
Check out the following YouTube videos showcasing the Elantra reveal at the LA Auto Show and our Save The Asterisks PR Campaign.
Click here for the Elantra reveal.
Click here for the Save The Asterisks Campaign video.
Introducing the Hyundai Tire Mobility Kit (TMK)
In place of a spare tire, we are now using a TMK--the new, convenient way to fix a flat.
Click here for more information.
Parts Holiday Closure
In observance of the Christmas and New Year holidays, all MOBIS Parts America Distribution Centers will be closed on Friday, December 24th and December 31st , except for our Aurora, IL facility which will be processing limited Emergency orders ONLY.
The Emergency Order cut-off time for both December 24th and December 31st will be 12:00 p.m. Pacific Standard Time.
The Dealer Call Center will also be open from 5:30 A.M. PST to 12:30 P.M. PST.
All other PDC’s will be closed.
Please note that there will be no will calls or SPL regular service. All emergency orders placed after 12:00 PST will be shipped on Monday, December 27th and/or Monday January 3rd, 2011.
All dealers serviced by the Aurora, IL. PDC and Jamesburg, NJ. PDC should enter their emergency orders as usual. All dealers serviced by the Lawrenceville, GA. and Ontario, Ca. PDC’s should call their emergency orders into the Dealer Call Center at 800-545-4515 or fax to 714-965-3845. Please include your dealer code when faxing orders.
All orders for the Christmas & New Year Holiday week will be processed as follows:
| Scheduled Dealer Entry | Revised Dealer Entry | Ship |
| Thursday 12/23 | Wednesday 12/22 | Thursday 12/23 |
| Friday 12/24 | Enter as normal | Monday 12/27 |
| Thursday 12/30 | Wednesday 12/29 | Thursday 12/30 |
| Friday 12/31 | Enter as normal | Monday 1/3/2011 |
If you have any questions about this schedule, please contact the Dealer Call Center at 1-800-545-4515.
Year-End Accessory Promotion
Promotion Dates: 12/10/2010 - 12/31/2010
Give yourself a gift! Stock up now and take advantage of year-end savings on select protection accessories!
Click here for more information.
Service Sells Cars
Are You Submitting Your Service Sells Cars Claims?
If You’re Not Submitting, the Opportunity is Flying Away!
In addition to your 20,000 STAR Power Points, each and every approved submission is eligible to win up to 300,000 STAR Power Points! So the more you submit, the greater your chances are to win
Here's how it works:
- Each approved Service Sells Cars submission received between December 1st and December 31st, 2010, will be entered into the Service Sells Cars December Sweepstakes.
- Three winners per region - drawn at random and announced in late January - will be the recipients of 100,000, 200,000 or 300,000 STAR Power Points!
Over 5,181 Service Sells Cars approved submissions have been awarded so far this year. Are you in the running for the sweepstakes?
Never submitted a Service Sells Cars entry? Learn more at HyundaiStarAwards.com. Submitting and tracking your application status is easier than ever with Hyundai STAR Awards' online submission process. What's more, each approved Service Sells Cars submission earns you at least 10,000 STAR Power Points - guaranteed! If you're Bronze-certified or become Bronze-certified within 90 days of your submission, take home an additional 10,000 STAR Power Points!
Questions? Contact Hyundai STAR Awards at: 800-837-7593, or email: ContactUs@HyundaiStarAwards.com.
Merchandise Collection Update
New items have just been added to the Hyundai Merchandise Collection!
Click here for more information.
GDS Internet Update Version 1.10.03
In order to update to version 1.10.03 your GDS unit requires the latest DVD, version 1.10.00, to be installed.
The GDS unit will search for internet updates automatically whenever the GDS program is started or the “Internet Update” button is pressed.
- The GDS internet update will contain the following:
- Update Auto VIN Detection
- Update 2011 Elantra (UD) TPMS software
- VCI Firmware updated. If possible, your VCI unit should be available during the internet update
Additional instructions for performing this GDS internet update can be found at the www.hmaservice.com web site or contact GIT America at 1-888-437-0308.