News - December 24, 2010
HMA Dealer Support Call Centers' Holiday Hours of Operation
In observance of the Christmas and New Year Holidays, the Hyundai Motor America Dealer Support Call Centers Listed below will have limited Staff and/or hours of operation to support the Hyundai dealer body 12/24, 12/26 – 12/28 AND 12/31.
Click here to view schedules for all call centers.
PDC Holiday Closure
In observance of the Christmas and New Year holidays, all MOBIS Parts America Distribution Centers will be closed on Friday, December 24th and December 31st , except for our Aurora, IL facility which will be processing limited Emergency orders ONLY.
The Emergency Order cut-off time for both December 24th and December 31st will be 12:00 p.m. Pacific Standard Time.
All other PDC’s will be closed.
Please note that there will be no will calls or SPL regular service. All emergency orders placed after 12:00 PST will be shipped on Monday, December 27th and/or Monday January 3rd, 2011.
All dealers serviced by the Aurora, IL. PDC and Jamesburg, NJ. PDC should enter their emergency orders as usual. All dealers serviced by the Lawrenceville, GA. and Ontario, Ca. PDC’s should call their emergency orders into the Dealer Call Center at 800-545-4515 or fax to 714-965-3845. Please include your dealer code when faxing orders.
All orders for the Christmas & New Year Holiday week will be processed as follows:
| Scheduled Dealer Entry | Revised Dealer Entry | Ship |
| Thursday 12/23 | Wednesday 12/22 | Thursday 12/23 |
| Friday 12/24 | Enter as normal | Monday 12/27 |
| Thursday 12/30 | Wednesday 12/29 | Thursday 12/30 |
| Friday 12/31 | Enter as normal | Monday 1/3/2011 |
If you have any questions about this schedule, please contact the Parts Dealer Call Center at 1-800-545-4515.
Training Video Reminder:
IQS / GQ 3-3-5-5 Video Available on TACS
The training video was launched on Nov 30 and features HMA Service Quality Director Erwin Raphael providing an overview of what IQS is and how it affects dealers. The video covers critical items like PDI, inventory management and customer delivery and offers advice and best practices on successful IQS performance. To date it has been seen by 2361 people in 698 of our 800 dealerships. We highly recommend viewing this video.
One important topic in the video is completion of open campaigns before delivery. While there has been a significant improvement over the last few weeks, there are still many vehicles being delivered to customers with open campaigns. We have ample room for improvement. During the IQS sales period it is critical that we have the best possible vehicles available for our customers. Please make sure all campaigns are completed before customer delivery.
Click here to login to TACS.
The Equus Customer Connect Center Is Ready For Your Call!
Sales Champions, Service Advocates, and members of the premium product team:
The Equus Ownership Experience is all about providing a premium experience that values the customer’s time and money. The Equus Customer Connect Center is open for business for that exact reason. We are ready to support your dealership to provide the Equus Prospect and Owner with a truly outstanding and memorable experience. Our uniquely qualified specialists have received Equus product and service training to enable us to field questions from clients as well as your team, such as:
- Partnering with you to schedule “Your Time, Your Place” product demonstrations
- Coordinating scheduled maintenance and other service
- Supporting vehicle functionality and feature questions
- And, much more!
We are excited that the Equus is on its way to authorized Equus dealerships across the United States. We have already connected Equus sales prospects to Sales Champions; and in the case of one dealer in Florida, the lead resulted in a bona-fide Equus sale! After the sale, we are here to support your dealership in scheduling the first service visit and any subsequent vehicle service and maintenance, and ongoing Equus owner relationship management. In the event that there is an issue, we will partner directly with your Sales Champion and Service Advocate to achieve the best resolution for all parties – with the ultimate goal of providing a premium experience and maintaining a positive relationship with the Equus owner so they are an advocate for your dealership.
It would be our pleasure to support you in any way we can. Please call us at (877) 378-8723 or email us at DealerSupport@HyundaiEquus.com.
We are looking forward to working with your dealership to make the Equus program a resounding success!