News - February 25, 2011
IQS Reminder
This is a reminder that the 2011 IQS sales and survey season is still in progress. We have to make all efforts for a positive impact on the customer, both for a perfect sales delivery and for the best treatment possible when customers are returning to the dealership for repair or maintenance (and this applies of course to all customers-not only IQS). Our goal is to be among the Top 3 in IQS this year, and win Best in Class trophies to help drive our business.
In order to do achieve this goal it is essential to have a solid PDI process that includes checking for any open Service campaigns before retail delivery. Make sure the PDI checklist is thoroughly filled out and retained.
- Make sure the car is free from dents, dings and scratches
- Set tire pressure to 2 PSI above label pressure to minimize unnecessary TPMS lights.
- Road test vehicle at least 10 minutes (5-10 miles), include highway speed if possible.
- For the new 2011 Elantra: make sure that the IOD switch in the junction box is set to “ON” position at delivery.
- Set NAV system to home state (if equipped) and make sure that clock and radio/XM stations are set.
- Make sure battery is charged and in good condition at delivery.
- Check for any outstanding recalls or campaigns on WebDCS. Make sure NO vehicles have open campaigns when sold!
- Make sure the vehicle is equipped with a Quick Reference Guide (QRG). The vehicle QRG is an essential tool for customer delivery and to help customers understand features.
Delivering perfect vehicles will not only help customer satisfaction and loyalty, but successful IQS results will also improve our brand quality reputation and will lead to increased Sales and Service business!
Automatic Transmission Fluid SP‐III Pallet Promotion
Promotion Dates: February 28, 2011 thru March 30, 2011
Place an order for Part Number 00232‐19012 with a pallet quantity of 1,008 and receive an automatic 5% discount on your order. Want 2 pallets? Just double the order quantity.
Click here to view flyer.
Remote Start Vehicle Security System Discount & POP Materials
Promotion Dates: February 28, 2011 thru April 30, 2011
For a limited time only, order a quantity of 2 or more and get a 5% discount. Logon to hyundaistarawards.com to see how you can earn awards points for sales of the Remote Start VSS during the promo period.
Click here to view eligible part numbers and other details.
Point of Purchase Display and Brochures
To support awareness of the Remote Start Vehicle Security System (Remote Start VSS), each dealer will soon be receiving:
- (1) 18”w x 12”h point of purchase (POP) brochure display stand
- (1) pack of 50 brochures
Click here to view full details about the brochures and display.
New Equus Forms Available on Print on Demand
The following forms are now available on Print on Demand.
- Equus Valet Checklist-Delivery
- Equus Valet Checklist-Pickup
- Equus Valet Delivery Envelope
- Equus Customer Thank You Cards and Envelopes
Click here to download announcement.
Equus Webinars for February 28, 2011
If your store is an Equus dealership but you haven’t yet attended Hyundai’s Equus Service Advocate training, we encourage you to attend one of our special one-hour webinars on Monday, February 28. It’s also a good refresher if you attended the training a few months ago. It’s a quick review of the Equus service processes. The webinars will be held at 12:30 and 3:00 EST. You may attend either, space permitting. Signup through TACS today.
New Counter Culture Now Available
Click here to download the new Counter Culture Newsletter.
Some of the topics covered are:
- Lost Sales
- Hyundai Fuel System Cleaner
- Tire Mobility Kit
- And many more....