News - April 29, 2011
Use ServiceSmarts® Online to Improve Your Dealer Retention
With the Dealer Retention metric now measuring two or more customer pay service visits for vehicles, it is even more important to understand how to use the reports in ServiceSmarts® Online to drive your retention performance.
The Visits per Customer benchmark and trend reports will help identify the frequency of your customers’
visit(s) to your dealership for customer pay service. 
Customers that have visited your dealership once in the past 12 months are already half way towards impacting your retention metric. By focusing on transitioning the single visit customers to 2 or more visits, you will be able to increase your retention performance and establish a stronger relationship with your customers.
To access ServiceSmarts® go to hyundaidealer.com, navigate to the Service tab and click on the ServiceSmarts® link on the left hand side.
Upcoming Parts Seminars
The following classes are now available for student enrollment on TACS.
| Date | Class | Location |
| May 24 | Parts Sales Development | Jim Reed Hyundai, Nashville TN |
| May 25 | SmartStock | Jim Reed Hyundai, Nashville TN |
| May 26 | Parts Sales Development | Springhill Suites, Charlotte NC |
For planning purposes, following is a tentative schedule for Parts Sales Development courses for the remainder of 2011 (locations and dates are subject to change). Courses will be available for student enrollment in TACs approx 1 month prior to class date:
June 14 Boston, MA
June 16 Minneapolis, MN
July 19 Denver, CO
July 21 Portland, OR
Aug 23 Jamesburg, NJ
Aug 25 Detroit, MI
Sept 13 Atlanta, GA
Sept 15 Louisville, KY
Oct 18 Syracuse, NY
Oct 20 Fredericksburg, VA
Nov 15 Albuquerque, NM
Nov 17 Phoenix, AZ
Dec 6 New Orleans, LA
Dec 8 Orlando, FL
Hyundai Parts Orders (HPO) Website
On 5/5/2010, HMA launched the www.hyundaipartsorders.com, as a result of a pending litigation against HMA that relates to parts ordering operations. This litigation has since been resolved. As a result of the outcome of the litigation there is no longer a need for the www.hyundaipartsorders.com website. Therefore, HMA will be decommissioning the www.hyundaipartsorders.com website on Monday 5/9/2011. Please use HyundaiDealer.com /WebDCS for all Hyundai parts ordering effective Monday 5/9/2011
Please contact your Dealer Admin at your dealership if you do not already have a HyundaiDealer.com/WebDCS User ID Login, and need assistance to create one. Thank you.
New Accessories Now Available for Equus and Sonata
Click here to view additional details about the new accessories listed below
For Equus
- Wheel Locks
- Seat Back Protector – Driver and Passenger Side
- License Plate Frame
For Sonata
- Trunk Tray (Carpet and Plastic Material)
New Product Announcements
2011 Sonata Hybrid Battery Now Available
Click here for full details
Hyundai Illustrated Service Guide
Click here for full details
2011 Sales Brochures Still Available
Use the part numbers below to order new brochures. Limited supplies on-hand!
| Accent | NP020 Q2011 |
| Azera | NP020 M2011 |
| Elantra Touring | NP020 82011 B |
| Genesis | NP020 G2011 A |
| Genesis Coupe | NP020 G2011 B |
| Sonata | NP020 F2011 |
| Sonata Turbo | NP020 F2011 B |
| Sonata Hybrid | NP020 F2011 C |
| Veracruz | NP020 J2011 |