News - July 1, 2011
The Declined Service communication has been added to the Hyundai Owner Connect Marketing program. The Declined Service option offers follow-up communication to customers that have declined recommended service with the opportunity to provide offers that are targeted specifically to the customer and the service declined. Contact your HOCM Marketing Consultant at 866-575-8734 for details.
Click here for more information.
The following classes are now available for student enrollment at www.HyundaiTACs.com.
|July 7||SmartStock||HMA Southern Regional Office, Austell, GA||July 19||Parts Sales Development||Courtyard Denver Tech Center, Greenwood Village, CO||July 20||SmartStock||Courtyard Denver Tech Center, Greenwood Village, CO|
|July 20||SmartStock||HMA Training Center, Fredericksburg, VA|
|July 21||SmartStock||Wingate Charlotte Airport, Charlotte NC|
Parts Orientation Webinars
The following sessions of the Parts Orientation webinar are available for student enrollment at www.HyundaiTACs.com.
August 5, 11am Pacific, Noon Mountain, 1pm Central, 2pm Eastern
October 6, 9am Pacific, 10am Mountain, 11am Central, Noon Eastern
December 2, 2pm Pacific, 3pm Mountain, 4pm Central, 5pm Eastern
Click on the image for additional information.
New Products Available:
- All Weather Floor Mats
- Appliqué - Rear Bumper
- Ash Tray Cup
- Splash Guards
- Rear Spoiler Kit for Sonata
Dealers can now order vehicle protection shop supplies such as Floor Mats, Seat Covers, Steering Wheel Covers and other items. See attached flyer for complete details.
Click here for details.
All times shown in PDT
|Call Center||Phone Number||July 1||July 4|
|Dealer DCS Support||(800) 435-7737||5:00am – 5:00pm||5:00am – 5:00pm|
|Dealer Internet Credit||(866) 433-2537||5:00am – 5:00pm||5:00am – 5:00pm|
|Warranty Help Line||(877) 446-2922||6:30am - 3:30pm||Closed|
|Warranty Technical Center (WTC)||(877) 446-2982||6:30am - 3:30pm||Closed|
|Service Technical Assistance||(800) 325-6604||5:00am - 2:00pm||Closed|
|Parts Dealer Help Line||(800) 545-4515||5:30am - 10:00am||Closed|
|Hyundai Customer Connect Center||(800) 633-5151||5:00am - 6:00pm||6:00am - 3:00pm|
|Equus Customer Connect Center||(877-378-8723)||5:00am - 9:00pm||Closed|
|Corrosion Call Center||(877) 277-0012||6:00am - 3:00pm||Closed|
All Mobis Parts America Parts Distribution Centers, along with the Dealer Support Center, will be closed on Monday, July 4, 2011 in observance of the Independence Day Holiday.
All orders will be processed as follows:
- Emergency orders:
- Orders input by 3:00 p.m. local PDC time on Friday, July 1st will be processed and shipped the same day
- Orders entered after 3:00 P.M. on Friday, July 1st will be processed and shipped on Tuesday, July 5th
- Stock orders:
- All stock orders scheduled for input on Monday, July 4th should be input on Friday, July 1st. These orders will be processed and shipped on Tuesday, July 5th
Please order accordingly to satisfy your customer needs. If you have any questions, please contact the Parts Dealer Help Line.
An internet update for your GDS unit is now available.
In order to update to version 1.11.04 your GDS unit requires the latest DVD, version 1.11.00, to be installed.
The GDS unit will search for internet updates automatically when ever the GDS program is started or the “Internet Update” button is pressed.
The GDS internet update will contain the following:
- ECU update 235 YF HEV 2.4L P0456 DTC Logic Improvement
- VCI Firmware updated. If possible, your VCI unit should be available during the internet update
Additional instructions for performing this GDS internet update can be found at the www.hmaservice.com web site or contact GIT America at 1-888-437-0308.