Dealer Support Call Centers
Parts Dealer Help Line
Provides assistance with Hyundai Parts catalog, warehouse shipment tracking, warehouse claims, parts orders and backorders. Business hours are Monday through Friday, 5:00 a.m. to 4:30 p.m., Pacific Time.
Call: 800-545-4515 option 2 Fax: 949-468-1930| E-mail: hyundaipartshotline@mobisusa.com
Technical Assistance Line
Provides technical assistance with vehicle repairs, installations, Technical Service Bulletins, or other technical issues. Business hours are Monday through Friday, 5:00 a.m. to 5:00 p.m., Pacific Time.
Call: 800-325-6604 | Visit: www.hmaservice.com
Warranty Help Line
Provides dealerships with claim submission support, warranty coverage information, and WebDCS system support. Business hours are Monday through Friday, 6:30 a.m. to 3:30 p.m., Pacific Time.
Call: 877-446-2922
Warranty Return Center (WTC)
Provides assistance with parts requested back to the WTC.
Call: 877-446-2982
Hyundai DCS Support
Provides assistance to dealers having issues with Dealer Communications System.
Call: 800-435-7737
Hyundai Internet Support
Provides assistance to dealers having issues with or questions about HyundaiDealer.com.
Call: 866-433-2537
Program Support
Hyundai Authorized Tire Center Program
The Hyundai Authorized Tire Center offers Hyundai dealers a comprehensive replacement tire program.
Call: 888.401-1595 | E-mail: sales@hyundaitire.com
Scheduled Maintenance Guides
Build customer loyalty and establish the relationship between the customer and the Service department at the time of vehicle purchase with Hyundai Maintenance Guides. Personalized with your dealership’s information, these guides provide customers with factory-scheduled maintenance recommendations and may include customized marketing messages.
Call: 800-300-7730 | Visit: www.mainstreetmarketing.net/hyundaimenus.php
Hyundai Genuine Chemicals Program
The Hyundai Genuine Chemical Program is designed to give you the best possible chemical products at the best possible prices.
Call: 800-955-8591
Hyundai Genuine Battery Program
The Hyundai Genuine Battery Program was designed to give you the best possible products at the best possible prices.
Call: 800-824-5789 8:00 a.m. to 5:00 p.m. Central Time
Uniform Apparel Program
First impressions are essential to building successful business relationships with your customers. Hyundai's uniform apparel program makes it easy for parts and service customers to identify Hyundai staff. The Hyundai Image Apparel garments convey a professional, distinctive, and consistent Hyundai image that your customers will recognize and trust. For questions or assistance, please contact your Red Kap representative.
Call: 800-733-5279 ext. 6869
Service Award Programs
Improving customer satisfaction is vital to developing the Hyundai brand and building your service business. By ensuring that each customer has a positive experience, you are creating opportunities to earn awards through Service Star and Star Power incentive programs.
Call: 800-837-7593 | Visit: www.hyundaistarawards.com
Parts & Service Co-Op
You can view your current account balance and claim status by accessing the Parts & Service Co-op Claims link under the Parts section in HyundaiDealer.com. Call ACB (Advertising Checking Bureau) for assistance.
Call: 800-338-2465 | Visit: www.hyundaidealer.com
Special Tools & Equipment
Everything needed in the service department is available with one phone call - from two post, inground lifts, wheel balancers, brake lathes, air compressors and more.
Call: 866-539-4248 | Visit: hyundai.spx.com
Customer Support
XM Radio
Learn how to activate a new vehicle's XM Radio for Demo Service or to Extend XM Service for a vehicle that is being delivered. Use the contact information below for assistance regarding questions on XM subscriptions, service, or troubleshooting information.
Call: 800-852-9696 | Visit: xmradio.com
Consumer Affairs
Provides answers to consumer inquiries regarding Hyundai vehicles or dealers and provide assistance with getting vehicle concern(s) resolved. Customer Assistance Center representatives are available Monday through Friday, between the hours of 5:00 a.m. and 6:00 p.m., Pacific Time.
Call: 800-633-5151 | E-mail: consumeraffairs@hmausa.com
Roadside Assistance
Provides 24 hour Emergency Roadside Service for Hyundai vehicles distributed through Hyundai Motor America. Available in the United States and Canada for 60 months/unlimited miles (effective from date of first use). Covers towing, dead battery, out of gas, flat tires, keys locked in vehicle.
Call: 800-243-7766
Hyundai Motor Finance Company
Our HMFC Team is committed to excellence and delivering a quality financing experience for our customers. We offer both retail and lease products designed to give you options to fit your finance needs.
Call: 800-523-4030 | Visit: www.hmfcusa.com
Hyundai Regional Offices
Central
States: ND, SD, NB, KS, MN, IA, MO, WI, IL, MI, IN, KY, and OH.
Call: 630-907-4700
Eastern
States: ME, NH, VT, NY, PA, DE, NJ, CT, RI, and MA.
Call: 609-395-7000
South Central
States: NM, TX, OK, AR, LA, MS, AL, and TN.
Call: 972-745-3400
Southern
States: MD, WV, VA, NC, SC, GA, and FL.
Call: 770-739-9400
Western
States: CA, HI, AK, WA, OR, NV, AZ, ID, UT, MT, WY, and CO.
Call: 714-965-3822